Six Star Bernie FAQ

  1. FAQs
    1. What payment methods do you accept?
    2. How will the purchase I make from your site, Bernie, show in my paypal account or my credit card statement?
    3. Can I pay with a check or money order?
    4. Are the products shown on sixstarbernie.com in stock?
    5. How do I know that my personal information is secure on sixstarbernie.com?
    6. Are all orders placed binding?
    7. Am I able to cancel an order I just placed?
    8. I’m buying online, do I have to pay sales tax?
    9. What is the guarantee on products I buy from sixstarbernie.com?
    10. I need my parts fast, why is it taking longer than I thought it would to get my order?
    11. What are the shipping charges?
    12. Can you combine my new order with a recent previous order to save on shipping?
    13. How much time do I have after I receive my order to make sure my order is complete?
    14. What does the Holiday or Vacation Schedule mean?
    15. Will I get a tracking number?
    16. Will all my products be shipped together at the same time in the same package?
    17. Do you package and ship your products with our environment in mind?
    18. Are you a Top Level EnviroStar?
    19. What if my package is lost or the shipper can’t deliver my package?
    20. Product returns, and what if I received my order, but now I don't want some or all of the parts?
    21. I’d like to call and talk about some parts I’m thinking about ordering, what’s your number?
    22. I have some tech questions, can I call you, Bernie?
  2. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  3. Shipping & Returns
    1. What shipping options are available?
    2. Do you ship outside of the USA?
    3. Do you ship to Alaska and Hawaii? Yes, we do!
    4. What could cause a shipping delay?
    5. Is there a cost on returns?

FAQs

Q: What payment methods do you accept?

We welcome payments thru PayPal only.

Q: How will the purchase I make from your site, Bernie, show in my paypal account or my credit card statement?

The purchase you make on our site will show as SIXSTARBERNIE or SIXSTARBER.

Q: Can I pay with a check or money order?

The quickest payment method is via PayPal. We do also welcome e-checks thru PayPal. PLEASE NOTE: like a paper check, an e-check will take several days to clear our bank before we are able to process your order. The faster you get payment to us the faster you’ll get your products! We do not accept money orders.

Q: Are the products shown on sixstarbernie.com in stock?

Yes. All products displayed are available for immediate purchase.

Q: How do I know that my personal information is secure on sixstarbernie.com?

We are dedicated to providing a safe and secure shopping experience for you, our customer. We are PCI compliant, and we have security policies in place to protect your information. For more details please see our SixStarBernie Privacy Policy.

Q: Are all orders placed binding?

No, there are occasions when a product has an error in listing or price. We reserve the right to cancel any order at any time for any reason without notice. I make every effort to avoid such action, but sometimes it is unavoidable. sixstarbernie.com is a private business and we reserve the right to refuse business if we are not comfortable with a transaction for any reason, including security issues such as origin of email, IP address, ship to address, phone number, or any of the other provided information. We reserve the right to terminate any transaction without notice.

Q: Am I able to cancel an order I just placed?

If your order has not been shipped, yes, but please contact us promptly using the form in the SixStarBernie Contact Us section with the subject PLEASE CANCEL MY ORDER REQUEST. If your order has already been shipped you will need to please follow our return procedure using the form in the SixStarBernie Contact Us section with the subject PRODUCT RETURN REQUEST.

Q: I’m buying online, do I have to pay sales tax?

No, only if you live in Washington State - and SixStarBernie.com charges only 7.5% - we eat the rest - it’s like getting a further discount off your purchase! If you are in the automotive trade here in WA, please contact us BEFORE YOU BUY using the form in the SixStarBernie Contact Us section with the subject WST RESELLER TAX EXEMPTION REQUEST. Be sure to include your reseller permit number. We are a real business licensed by the State of Washington and we are tasked with proper record keeping of all transactions.

Q: What is the guarantee on products I buy from sixstarbernie.com?

As an independent reseller, each product we sell is covered against manufacturer’s defects for 12 months or 12,000 miles [from date of purchase] by the respective manufacturer and are subject to inspection by that respective manufacturer. NOTE: Claims will be rejected if it is determined that the part failed due to improper installation or installer damage. A special word about Subaru head gasket jobs: Always properly clean and repair mating parts - including cylinder head resurfacing. Short cuts always make for disappointment.

Q: I need my parts fast, why is it taking longer than I thought it would to get my order?

Ww always make every attempt to fulfill orders in a timely manner, typically 24-48 hours, M-F, excluding holidays and weekends. We will never promise that you will receive your parts by an exact date. This is due to third party carrier delivery. All delivery dates are estimates only. NOTE: If you have an emergency and need parts YESTERDAY you may want to buy directly from your local Subaru dealer.

Q: What are the shipping charges?

For within the USA, Puerto Rico, Guam, and all other US Protectorates we offer USPS shipping in the forms of 1st Class, Priority, and Express. You may select your desired shipping method at checkout. Shipping costs are calculated automatically by (1) weight) and/or dimensions of the order, (2) the type of shipping method, and (3) the distance of travel. The total weight of your order will be calculated in the shopping cart for you to see - before you submit your order.

Q: Can you combine my new order with a recent previous order to save on shipping?

We will certainly try to, but please know due to the volume of our business and shipping deadlines, usually we are unable to package new orders with previous orders. Please contact us as soon as possible using the form in the SixStarBernie Contact Us section with the subject PLEASE COMBINE MY ORDERS. We suggest waiting to place an order until you feel you have selected all of the products you need.

Q: How much time do I have after I receive my order to make sure my order is complete?

Please inspect your order completely when it arrives for damage; for missing product(s) refer to your invoice. We allow three (3) business days after your order has been confirmed received by USPS for any claims of missing or damaged product(s) to be investigated. Please contact us using the form in the SixStarBernie Contact Us section with the subject ORDER INTEGRITY REQUEST. Please allow us the opportunity to make things right for you. We are very easy to get along with - little bit of communication goes along way.

Q: What does the Holiday or Vacation Schedule mean?

We are closed for New Year’s Day, Memorial Day, Labor Day, July Fourth, Thanksgiving and Christmas. We take our yearly two (2) week Vacation each July. PLEASE NOTE: In-transit delays may occur due to high volume on and around each of those holidays. If you are planning to place an order that will be a gift for a particular holiday, PLEASE order early!

Q: Will I get a tracking number?

Yes. All orders that ship will automatically produce an email regarding the tracking information, provided that you submit an email address on the order. Some email providers or security programs will block such emails, so it’s a good idea to be aware of your security settings and check your spam folder often. Orders received by 1PM Pacific Standard Time typically are processed the same day received or by the next business day that the order is placed. If you are concerned that you have not received a tracking email when you should have, please contact us by using the form in the SixStarBernie Contact Us section with the subject TRACKING NUMBER REQUEST. PLEASE NOTE: Orders are processed Monday-Friday, excluding holidays and weekends.

Q: Will all my products be shipped together at the same time in the same package?

Typically yes.

Q: Do you package and ship your products with our environment in mind?

Yes. Most of our packaging materials we use are recycled and biodegradable with the exception of packing tape and bubble wrap - which we always try to minimize. We also reduce redundant product packaging - an example would be one large plastic bag may contain an entire “kit” that we assemble of individual OEM, Genuine parts. The surplus individual plastic parts bags are recycled here in WA. We do our best not to ship more trash around the USA and the world.

Q: Are you a Top Level EnviroStar?

We were in a past life and we continue to live the EnviroStars.org philosophy at sixstarbernie.com.

Q: What if my package is lost or the shipper can’t deliver my package?

We make every effort to get your order to you as soon as possible and we package all orders with care. Occasionally, a shipper may lose or misdirect a package. The most common reason for an undeliverable package is wrong address - such as transposed numbers or omission of apartment number, so please be sure your address is 100% correct when ordering. For a package that is lost, delayed, or misdirected, please don't panic – please contact us promptly using the form in the SixStarBernie Contact Us section with the subject SHIPPING INTEGRITY REQUEST. If the problem cannot be fixed in a timely manner, we may re-ship your order. PLEASE NOTE: we reserve final control on how to proceed with any given situation. In the event that we re-ship an order we may need your help/cooperation in regards to retrieving double orders that may eventually show up at your address. We do not guarantee any delivery or time frames and will not provide any compensation for labor, storage or any other fees incurred as a result of losses, damage or mistakes.

Q: Product returns, and what if I received my order, but now I don't want some or all of the parts?

Please note whether the product is returnable or non-returnable. Each product available on sixstarbernie.com is labeled as either returnable or non-returnable. If a product is labeled returnable, we will accept a return up to thirty (30) days after you have received the order. Product(s) must be returned in their original unopened packages and in as-new condition. You are responsible for the return shipping fees and must first please is to use the form in the SixStarBernie Contact Us section with the subject RETURN PRODUCT REQUEST to proceed. Once we receive, inspect, and accept the return you will be refunded the full amount of the product (or products) minus any shipping cost and possible 15% restock fee. Please be sure to package the product in the same manner in which you received it - we are unable to accept a damaged product due to careless return packaging. Please do not return merchandise to us COD or Postage Due - these returns will be refused. No returns after 30 days. If a product is labeled non-returnable, we will not accept a return at any time. There are many reasons why a product may be labeled non-returnable, the most common being an electrical product.

Q: I’d like to call and talk about some parts I’m thinking about ordering, what’s your number?

The most efficient method is to use the form in the SixStarBernie Contact Us section with the subject ORDER REQUEST.

Q: I have some tech questions, can I call you, Bernie?

Thank you. As much as I would like to chat Subie how-to my insurance company won’t allow it due to liability. I hope you understand. The majority of our Customers either have a trusted Subie tech who installs sixstarbernie.com products or they are Subie savvy and they do the job themselves.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Six Star Bernie to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Six Star Bernie brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Six Star Bernie, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Six Star Bernie offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Six Star Bernie takes great pride in having you as a customer and we will ensure your privacy as a customer. Six Star Bernie does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

sixstarbernie.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Six Star Bernie seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Six Star Bernie reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Six Star Bernie, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to askbernie@sixstarbernie.com.

We are confident that your visit to Six Star Bernie is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at .


Shipping & Returns

Q: What shipping options are available?

Orders will be shipped USPS with the class (1st Class, Priority, Priority Express) of the customers choice at checkout. We reserve the right to upgrade (at no additional cost to buyer) for any reason at any time. We ship to P.O. boxes. Please us the form in the SixStarBernie Contact Us section with the subject PLEASE EXPEDITE MY ORDER.

Q: Do you ship outside of the USA?

We ship within the USA, plus Alaska, Hawaii, Puerto Rico, Guam, and all other US Protectorates. We may ship worldwide at a later date.

Q: Do you ship to Alaska and Hawaii? Yes, we do!

We ship within the USA, plus Alaska, Hawaii, Puerto Rico, Guam, and all other US Protectorates.

Q: What could cause a shipping delay?

We make every effort to get your order to you as soon as possible and we package all orders with care. The most common reason for an undeliverable package is wrong address - such as transposed numbers or omission of apartment number, so please be sure your address is 100% correct when ordering. You'll find more information under SixStarBernie FAQs

In-transit delays may occur due to high volume during holidays. If you are planning to place an order that will be a gift for a particular holiday, PLEASE order early!

Q: Is there a cost on returns?

If a product is eligible for return the shipping fees are the customer's responsibility. We always package with care but we are human. If an error was made on our part, the return shipping fees are on us.

You'll find more information and our return policy details under SixStarBernie FAQs