FAQs

Depending upon your state we may charge sales tax. As the tax laws stand, we collect sales tax only on purchases made in Washington State - and SixStarBernie.com charges only 7.9% - we eat the rest - it’s like getting a further discount off your purchase! If you are in the automotive trade here in WA, please contact us BEFORE YOU BUY using the form in the SixStarBernie Contact Us section with the subject WST RESELLER TAX EXEMPTION REQUEST. Be sure to include your reseller permit number. We are a real business licensed by the State of Washington and we are tasked with proper record keeping of all transactions.

As an independent reseller, each product we sell is covered against manufacturer’s defects for 12 months or 12,000 miles [from date of purchase] by the respective manufacturer and are subject to inspection by that respective manufacturer. NOTE: Claims will be rejected if it is determined that the part failed due to improper installation or installer damage. A special word about Subaru head gasket jobs: Always properly clean and repair mating parts - including cylinder head resurfacing. Short cuts always make for disappointment.

We always make every attempt to fulfill orders in a timely manner, typically 24-48 hours, M-F, excluding holidays and weekends. We will never promise that you will receive your parts by an exact date. This is due to third party carrier delivery. All delivery dates are estimates only. NOTE: If you have an emergency and need parts YESTERDAY you may want to buy directly from your local Subaru dealer.

All products ship FREE on SixStarBernie.com. Orders under one (1) pound ship USPS 1st, orders over one (1) pound ship USPS Priority.

We will certainly try to, but please know due to the volume of our business and shipping deadlines, usually we are unable to package new orders with previous orders. Please contact us as soon as possible using the form in the SixStarBernie Contact Us section with the subject PLEASE COMBINE MY ORDERS. We suggest waiting to place an order until you feel you have selected all of the products you need.

Please inspect your order completely when it arrives for damage; for missing product(s) refer to your invoice. We allow three (3) business days after your order has been confirmed received by USPS for any claims of missing or damaged product(s) to be investigated. Please contact us using the form in the SixStarBernie Contact Us section with the subject ORDER INTEGRITY REQUEST. Please allow us the opportunity to make things right for you. We are very easy to get along with - little bit of communication goes along way.

We are closed for New Year’s Day, Memorial Day, Labor Day, July Fourth, Thanksgiving and Christmas. We take our yearly two (2) week Vacation each July. PLEASE NOTE: In-transit delays may occur due to high volume on and around each of those holidays. If you are planning to place an order that will be a gift for a particular holiday, PLEASE order early!

Yes. All orders that ship will automatically produce an email regarding the tracking information, provided that you submit an email address on the order. Some email providers or security programs will block such emails, so it’s a good idea to be aware of your security settings and check your spam folder often. Orders received by 1PM Pacific Standard Time typically are processed the same day received or by the next business day that the order is placed. If you are concerned that you have not received a tracking email when you should have, please contact us by using the form in the SixStarBernie Contact Us section with the subject TRACKING NUMBER REQUEST. PLEASE NOTE: Orders are processed Monday-Friday, excluding holidays and weekends.

Typically yes.

Yes. Most of our packaging materials we use are recycled and biodegradable with the exception of packing tape and bubble wrap - which we always try to minimize. We also reduce redundant product packaging - an example would be one large plastic bag may contain an entire “kit” that we assemble of individual OEM, Genuine parts. The surplus individual plastic parts bags are recycled here in WA. We do our best not to ship more trash around the USA and the world.

We were in a past life and we continue to live the EnviroStars.org philosophy at sixstarbernie.com.

We make every effort to get your order to you as soon as possible and we package all orders with care. Occasionally, a shipper may lose or misdirect a package. The most common reason for an undeliverable package is wrong address - such as transposed numbers or omission of apartment number, so please be sure your address is 100% correct when ordering. For a package that is lost, delayed, or misdirected, please don't panic – please contact us promptly using the form in the SixStarBernie Contact Us section with the subject SHIPPING INTEGRITY REQUEST. If the problem cannot be fixed in a timely manner, we may re-ship your order. PLEASE NOTE: we reserve final control on how to proceed with any given situation. In the event that we re-ship an order we may need your help/cooperation in regards to retrieving double orders that may eventually show up at your address. We do not guarantee any delivery or time frames and will not provide any compensation for labor, storage or any other fees incurred as a result of losses, damage or mistakes.

Please note whether the product is returnable or non-returnable. Each product available on sixstarbernie.com is labeled as either returnable or non-returnable. If a product is labeled returnable, we will accept a return up to thirty (30) days after you have received the order. Product(s) must be returned in their original unopened packages and in as-new condition. You are responsible for the return shipping fees and must first please is to use the form in the SixStarBernie Contact Us section with the subject RETURN PRODUCT REQUEST to proceed. Once we receive, inspect, and accept the return you will be refunded the full amount of the product (or products) minus any shipping cost and possible minimum 20% restock fee. Please be sure to package the product in the same manner in which you received it - we are unable to accept a damaged product due to careless return packaging. Please do not return merchandise to us COD or Postage Due - these returns will be refused. No returns after 30 days. If a product is labeled non-returnable, we will not accept a return at any time. There are many reasons why a product may be labeled non-returnable, the most common being an electrical product.

The most efficient method is to use the form in the SixStarBernie Contact Us section with the subject ORDER REQUEST.

Thank you. As much as I would like to chat Subie how-to my insurance company won’t allow it due to liability. I hope you understand. The majority of our Customers either have a trusted Subie tech who installs sixstarbernie.com products or they are Subie savvy and they do the job themselves.